Frequently Asked Questions
Everything you need to know about our custom awards and personalized gifts.
How long does the engraving process take?
Most custom orders are processed and engraved within 3 to 5 business days. Once your design is approved, we prioritize precision and quality before shipping your item.
Can I request a custom logo for my awards?
Yes, we can engrave high-resolution company logos or custom artwork. Please upload your file in a vector format (such as .AI, .EPS, or .PDF) during the checkout process for the best results.
What is your return policy for personalized items?
Due to the permanent nature of customization, engraved products cannot be returned or exchanged unless there is a manufacturing defect or an error made on our part.
Do you offer bulk discounts for corporate events?
Absolutely. We offer tiered pricing for large orders of trophies, plaques, and corporate gifts. Please contact our sales team for a custom quote on orders exceeding 20 units.
Will I receive a digital proof before my item is engraved?
For complex or high-volume orders, we provide a digital mockup for your approval. For standard single-item orders, we follow the text exactly as entered in the customization field.
What materials are available for engraving?
We specialize in a variety of high-quality materials including optical crystal, glass, acrylic, premium wood, and various metals such as brass and stainless steel.